Shipping and Payment

Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays. Tracking information will be e-mailed to you once your parcel has shipped.
Processing time is currently 3-4 business days.
All orders are shipped from Bainbridge Island, WA and your delivery date is dependent upon the receiving address.
For additional information please contact support@festholidayshop.com
Shipping times are not guaranteed and can vary based on location, time of year, and weather. Fest is not responsible for any delays due to the carrier.
We accept all major credit cards, PayPal, AmazonPay & Google Pay.

Returns and Exchanges

All seasonal items are FINAL sale and cannot be returned or exchanged.
If an item arrives damaged, please accept our sincerest apologies and contact customer service @ support@festholidayshop.com
Please include your order number as well as photographs of the damaged item.
First, please accept our sincere apologies. We take great care in packaging your order and if we make a mistake, we want to correct it immediately.
Please notify us as soon as possible at support@festholidayshop.com to resolve the issue.

The best way to find out about our promotions is to sign up for our mailing list. *Please note discount codes may not be combined.
We want to make sure no extra time or stress is put into planning your perfect party. Please email us right away and we will try our best to put everything you need in one shipment.